Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
HappyFox customers use these features everyday
- Features not in Gmail
Automatic Assignment of support tickets to corresponding agents
Setting Flexible Statuses
Setting Priorities
Robust Workflow management
Scheduling / Setting due dates
Reporting & Analytics
Canned Actions
Merge & Clone Tickets
Knowledge Base
Staff Roles Management
Custom notifications
Agent Collision
Customer Profiles
HappyFox is the simplest of all the ticketing systems around. I will never use any other system ever!
Jason Armstrong,
ORD Capital
Stop struggling with multiple colored stars and fifty different labels on Gmail. The HappyFox interface lets you create custom statuses, priorities and categories for your tickets that make indexing and searching extremely simple and quick.
Gmail can and will be always just a mailbox. With HappyFox, you can automate ticket assignment using Smart Rules on a round robin basis so that no ticket stays unassigned. You can also set rules to decide which ticket should be assigned to whom and when.
Will Gmail remind you when your customer issues are due? HappyFox lets you set due dates for tickets and resolve issues on time, so you never leave a customer waiting unreasonably. Plus, you can use Smart Rules to set notifications in case a ticket is nearing expiry, so you are always on top of your issues.
With HappyFox, create an Admin and manage access rights to decide which agent has access to which category of tickets and also whether an agent can only view tickets or make changes on it.
Stop reading and replying to mails and start automating. With HappyFox, you can set automation rules to escalate tickets, transfer tickets to other staff, change priority, status or category, and even add tags all at the mere click of a button.
How many emails do you get in a week? Which customer is reporting the most number of issues? These are questions Gmail can never answer for you, while HappyFox will churn out reports on any parameters you set, why even schedule it to be received in your inbox at the time you want it.
Gmail can help you receive tickets, but can it help you eliminate them? Using the comprehensive HappyFox Knowledge Base and Support Center, you can build an FAQ system that your customers can use for self-service, thus never having to reach out to your support team at all for simple and frequent issues.
Use Gmail for what it’s best at - reading and sending mails. But for your company’s support to be stellar, you need to migrate to a help desk. All it takes is setting up a forwarding address in Gmail.
What are you waiting for? Give yourself the HappyFox experience today.
