Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Market Leadership in Help Desk
HappyFox consistently ranks as the leading customer service platform by independent software reviewers like PC mag, G2 Crowd, and Capterra.
Get support requests from multiple channels - Email, Phone, API, Ticket Forms, Chat, Slack,
Microsoft Teams, etc. Maintain performance standard with inbuilt Service Level Agreements (SLA)
module.
Build a branded, multi-lingual, mobile-responsive, enterprise-grade Support Center using a no-code
drag and drop builder.
With HappyFox we have a specialized partner, whose vast customer portfolio across multiple industries, sees and knows the next “big thing” in customer support, and integrates this into a compact and cost-effective solution, saving considerable effort, time and cost for us.
Cross-Product Automation
Automate routine support tasks with custom workflows – no code needed. Build cross-product
automation involving Salesforce, Jira, Pipedrive, & Shopify, and other apps.
Reduce process deviations and ensure data consistency across your enterprise.
Business Intelligence
Gain deeper visibility into customer interactions and build your own personalized reports and dashboards. Track KPIs that are important to your business and make data-driven decisions.
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Compliance and Security
Secure help desk data with data encryption at transit and rest. Decrease the risk of unauthorized
access with security features like 2FA and audit logs.
HappyFox adopts Industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA
certifications.
AI-Driven Customer Service
HappyFox Chatbot is a custom-built bot solution designed for enterprise customer support. Our AI-Chatbot will help you deflect tickets and reduce support volume.
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Personalized Onboarding
Setting up HappyFox Help Desk for the first time? Get dedicated onboarding assistance and resources.
Help Desk Migration
Currently on another Help Desk tool? We offer full support to help you plan, test, and migrate.
24/7 Priority Support
Our enterprise customers receive dedicated support from a team of expert Customer Success Managers.
Data Residency
Choose between US/EU for hosting your help desk and ticketing data.
Uptime SLA
Enterprise pricing plan customers get an around-the-clock uptime SLA with a near 99.9% guarantee.
Streamlined Access
Centralize and unite administration business Ops with SAML SSO, Active Directory sync.
See why 10,000+ companies have chosen HappyFox
