Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Mobile Help Desk
View and act on tickets, collaborate better, and track performance from the comfort of a Help Desk that fits in your pocket.
Perform all ticket-level actions
Get a full view of all ticket details and perform ticket-level actions on your mobile in one organized interface.
Collaborate over private notes
Notify and rope in other support team members for a quick discussion to gain clarity by leaving them a Private Note on the ticket.
Reply to customers within tickets
Track all customer conversations in one place and craft easy-to-read replies right from the mobile interface.
Search & filter capabilities
You can quickly track and search for tickets based on metrics like status, assignee, and category to save time and effort.
Create tickets with ease
You can create and act on support tickets on the go with the HappyFox Help Desk’s streamlined mobile interface.
Monitor data on the dashboard
Track, measure, and monitor important metrics like ticket inflow and agent performance and make data-driven decisions.
Maintain chronological record of conversations
Customize what you want to be notified about
Update custom ticket fields on the go
Save time & effort with pre-composed replies
Clone, merge, relate, & forward tickets
Organize & view your tickets in custom queues
Provide exceptional customer support to your customers on the move with
the HappyFox Help Desk app.
