Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Ticket Tracking Software
A system that helps you track, organize, and manage your tickets can help you drastically streamline and improve your customer support operations.
Get a demo
Consolidate all incoming communications from channels like email, phone, live chat, and social media platforms onto one ticket tracking software that leverages tagging and categorization to make information easily searchable.
Measure and monitor your service level agreements for first response time, reply time, and ticket resolution to ensure no ticket is left unresolved.
Organize tickets into custom categories and tag them based on priority, status & assignee to decrease resolution time and improve support quality.
Automatically assign incoming tickets to available agents with the round-robin assignment feature and ensure equal distribution of work.
Reassign tickets based on pre-defined parameters with Smart Rules to tackle SLA expiry and difficult tickets without the need for human intervention.
Create email and notification templates for different activities like ticket assignment, resolution, and replies so you can automate replies to customers.
Find tickets easily using powerful search. Use and even save advanced filters to easily and quickly find what you’re looking for.
Reduced time spent &
manual intervention
Increased control over
support process
Advanced search & filter
features
Easy to navigate interface
Navigate through your tickets with ease and resolve
them swiftly and effectively.
