Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Upholding strong commitment to providing academic excellence and to develop and nurture the Whole Child (academic, social, emotional and ethical).
Challenge
We used HelpDesk for 7 years, Spiceworks for a year, SchoolDude for a year, and Remedy for 2 years, but none served all of our needs. After deciding that none of the prior services we used would meet our expectations, we wanted to try something new and had all of the features that we value. Customization, reporting, a strong mobile app, and an intuitive portal for faculty/staff to submit requests were tools we absolutely needed.
Implementation
What we really liked about HappyFox that helped persuade us into purchasing the software was the overall Ticketing system, not just the individual features that it has. The workflow automation and easy customization gave us a tool that made it much more effortless to handle requests from our staff.
Workflow automation and easy customization made it effortless to handle requests
Results & Benefits
The customer service at HappyFox is excellent, their responses are timely and extremely helpful. It serves as a complete helpdesk and Ticketing system for the entire school, which has made our lives easier.
See why 10,000+ companies have chosen HappyFox
