Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Plus Plan
staff/year
Mighty Plan
staff/year
staff/year
HappyFox customers use these features everyday
- Features not in Desk.com
Move tickets
Link tickets
Custom ticket priority
SLA Management
Scheduled reports
Role based security
Active directory integration
Rich text editor for tickets
Our customers have rated HappyFox to be a lot easier to use than the previous solution we had
James Powell,
FatcatIT
HappyFox vs Desk
Because big does not necessarily mean better
At $39, HappyFox Mighty Plan offers more than the Desk Plus Plan does at $75
per staff/month
Mighty Plan
Included
Included
Included
Included
Included
Free
Unlimited access to reporting data
Available only in $75 staff/month plan
Available only in $75 staff/month plan
Available only in $75 staff/month plan
Available only in $125 staff/month plan
Available only in $75 staff/month plan
Available only in $75 staff/month plan
Desk.com still uses the primitive POP/IMAP for their email. You will need Desk.com to store your mailbox password or your admin will have to reset for you everytime you forget it. It is time you went for a help desk with powerful email parsing abilities
Desk.com comes with a dense platform. The basic features are quite simple but when you need to customize it, it takes a lot of learning.
HappyFox UI is extremely intuitive. All your features are there exactly where you need them. Whether it is finding tickets, adding an image or a screencast or even merging tickets, you can do them all at the click of a button.
Desk.com charges you for training and onboarding. With HappyFox, you can set those worries aside and let your agents learn the intuitive interface on their own or get training from our expert support staff for absolutely free.
Desk.com decides to help you 24x7 only if you are a “Plus” plan customer, whereas HappyFox provides support immaterial of the plan you are on.
Desk.com comes only with its native CRM integration of Salesforce. So, if you are a Desk.com customer, you need to abandon your trusted CRM and switch to Salesforce.
With HappyFox, you can pick from any CRM including Salesforce, Highrise, Infusionsoft and a host of other integrations.
There is no facility in Desk.com for you to take calls from within the app. With HappyFox voice integrations, you can not only take calls from the app but also get the voice recording on your ticket in no time.
Stop splurging on features and tools that you never use. Get the best help desk experience. Switch from Desk to HappyFox and start saving today!
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In many ways HappyFox is a worthy Desk competitor, so Switch to HappyFox now and get more for less.
