Asset management & IT service desk

helpdesk

Products
Help Desk A robust ticketing system for customer service, IT and internal help desk needs.

Service Desk Robust service delivery with HappyFox Service Desk

HappyFox AI Transform your customer service with generative AI

Assist AI Provide IT support directly from Slack and Microsoft Teams

Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots

Workflows Ensure speedy resolution of tickets with end-to-end process automation

Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics

Live Chat Chat with your customers instantly on mobile, desktop, and web
Features

Overview

Help Desk Tour Provide faster and better support for your customers.

Get a Demo See HappyFox Helpdesk in action.

Features

Ticketing System Deliver exceptional customer service with HappyFox.

Knowledge Base Promote self-service; build help and FAQ pages.

Canned Actions Respond faster using templated responses and actions.

Automation Reduce the time spent on repetitive tasks.

Task Management Create and manage all the tasks involved in resolving a ticket.

Asset Management Track hardware and software assets in one place.

Satisfaction Survey Get Feedback and Improve Customer Experience.

Help Desk Reports Monitor, Analyze and Improve your Customer Support.

See more features

Integrations

HappyFox Chat

Salesforce

Aircall

Microsoft Teams

Slack

Facebook

Jira

Okta

Azure

See more Integrations
Solutions

Industries

Education Streamline your IT and Operations Support

IT Services Provide the best IT support

Non-Profit Organisations Affordable help desk for efficient operations

Airlines Elevate your customer service experience

Retail Delight your customers with speedy support

Telecom Meet your SLAs and Improve Retention

Healthcare Your all-in-one support stack

Real Estate Serve your agents and buyers better

Travel Deliver Multi-Channel Customer Service

Government Robust support solution for public sector

Businesses

Enterprise

Small-Business

Teams

Customer Support

IT Support

Human Resources

Facilities

Marketing

Sales
Pricing
Resources

Resources

E-books & Guides Resources to reinvent your customer service experience.

Webinars Learn how to make the most of HappyFox products.

Customer Stories Thousands of great companies call HappyFox a great friend.

Videos Checkout our library of educational videos.

Support Center What can we help you with? Talk to our customer support.

Blog Learn tips, stories, and new techniques.

Featured

Webinar Managing your Customer Support using HappyFox Helpdesk
Watch now

Guide Helpdesk: A Complete Guide (2022)
Read more

Infographics An Introduction to Omnichannel Help Desk Software
Download now

Blog Top 7 HappyFox Features to Step Up Your IT Support Game
Read more

Customer Story FatcatIT – HappyFox Case Studies
Read more

Blog What is an IT Self-service Portal? Why is it Important to Your Business?
Read more

Manage all your assets in one place

Create new assets and modify existing ones easily.
Import standard & custom values seamlessly.
Exporting your information is easier than ever with single click action.
Bulk Update common attributes effortlessly.

Associate Assets
to Tickets

Easily link your assets and create asset details

The audit trail on tickets provides you complete change history

Empower your IT teams by helping them filter out tickets that have assets linked to them

Watch this video and get a complete idea of how you can
use assets within tickets

Customize your asset types

Categorize your IT Assets using Asset types like Hardware,Laptops, Desktops, Software, Mobile devices, Printers, Displays and Accessories etc.

Customize each and every asset type by adding custom fields based on your business and operational requirements.

HappyFox Asset Manager -
Mobile App

Add, view and track all your IT assets on the go using the Asset Manager mobile app now!
Scan your product barcodes or QR codes and quickly add them to the Happyfox Help desk - Assets module quickly.

Asset API's

Happyfox provides public REST API’s for the Assets module using which you will be able to share asset data across and between HappyFox and other party applications.

Assets data from the HappyFox Help desk can be fetched or shared with other applications using these APIs

Data from 3rd party apps can be used to create or update an asset within the HappyFox help desk automatically using these APIs.

An Easy To Use ticketing Software