HappyFox Assist AI: Conversational AI in Slack for employee self-service
Learn how conversational AI connects with your knowledge base and resolves repetitive IT, HR, and internal support requests directly within Slack.
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Integrate Microsoft Teams and HappyFox Help Desk to enhance customer support
See how support teams can respond to tickets, create requests, search knowledge, and work with HappyFox Help Desk from Microsoft Teams.
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Process automation using HappyFox Workflows
Learn how to model business rules, trigger workflows, and automate sequences of work across HappyFox Help Desk and connected systems.
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Leverage support analytics with HappyFox BI
Learn how HappyFox BI analyzes customer-support data to help teams improve processes, monitor performance, and make informed decisions.
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Managing customer support using HappyFox Help Desk
Learn how HappyFox Help Desk brings omnichannel requests, automation, agent productivity, knowledge, and reporting into one support process.
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Key KPIs and data-driven decisions for customer support
Understand the KPIs that matter to customer support and use data to address process, people, and platform constraints.
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HappyFox Help Desk: a recap of 2020’s notable features
Review the HappyFox Help Desk capabilities introduced in 2020 across the customer portal, reporting, resolution, collaboration, integrations, and governance.
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