Bring email, phone, and social requests into one queue.
Trusted by Industry-Leading Companies
Organize tickets by status, priority, category, and assignee.
Give customers a searchable help center for common questions.
Use Smart Rules to route tickets and automate routine actions.
Track ticket activity and agent performance in one view.
Capture the details your team needs with custom fields.
Track who changed what with audit logs.
Control agent access with two-factor authentication and security policies.
Add HappyFox AI to summarize tickets, draft replies, and surface answers.
Add Autopilot agents to update ticket fields and flag duplicates.
Answer from your knowledge. Hand off to agents with context.
Add Rise to review responses with scorecards and share agent feedback.
Set the rules
Shape routing, response targets, and automation around your team.
Get expert guidance
HappyFox specialists guide configuration and train your team.
Let us handle the move
Our team handles your data, workflow setup, testing, and cutover. Included with every annual HappyFox Help Desk subscription.
Connect the tools your team already uses.
Customers on HappyFox.
4.5/5 on G2 138 reviews
“single, unified platform”
Review summary: Multiple brands, workflows, and channels together, with a balance of flexibility and simplicity.
“Ease of setting up.”
Review summary: Straightforward setup, quick onboarding, and task management for insurance queries and internal requests.
“easy to maintain”
Review summary: Quick implementation, integrations, and an extensible API help the team start providing support.
“easy to implement”
Review summary: Employees and client success agents find the software easy to use after implementation.
“automation and quick replies”
Review summary: Automation simplifies ticket management, alongside ease of use and a positive support experience.
“easy and intuitive”
Review summary: Simple configuration and knowledge base customization, with friendly, responsive help from customer service.
Every team has its own urgent work.
Customer support
Unify every channel so customers get faster, more consistent answers.
IT support
Route incidents automatically, enforce SLAs, and keep employees informed.
HR support
Organize onboarding, policy questions, and everyday requests in one place.
Operations
Coordinate vendors, approvals, facilities, and cross-team work without losing context.
