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Spend less time on password resets and common IT management questions through effective ticket deflection. Assist AI gets better at answering questions while employees use it.
Employees can directly create tickets from Slack or Microsoft Teams with Assist AI. Route IT requests to the right channel for quick response and resolution. Employees can track the requests they’ve raised without leaving the app.
Standardize IT processes and procedures to avoid any known pitfalls such as security or data management failures. A thorough audit log helps to maintain business process compliance.
Automate everyday actions with a powerful workflow builder. Set as many SLA policies as needed to keep track of deadlines based on elapsed time or request nature.
Monitor and optimize your IT team’s work with actionable reports and dashboards. Track key performance indicators like FCR% (First Call Resolution), Average Time to Closure, Average Response Time, etc.
Personalize every little detail – be it applying your brand logo, changing the app name, or even picking the emoji to transform messages into tickets.
Modern IT teams use Assist AI for every day IT support functions such as:
Software/Hardware Asset
Management
Employee
Onboarding
Data Access
Management
Supplier/Partner Onboarding
and Off-boarding
Reporting and Metrics
Management
Infrastructure/Service
Monitoring
IT Approval
Management
Business Continuity
Management
Assist AI is part of the larger family of Customer Support, Workflow Automation, and Business Intelligence products from HappyFox. Though it works wonders alone, it is compelling when combined with HappyFox Help Desk, Workflows, and BI.
Get a one-on-one demo from our product experts, tailored to your business needs.
