Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Integrate HappyFox with Microsoft Teams and get instant ticket notifications. Create, reply, and update your tickets from within Teams. Search your knowledge base without leaving Teams.
Why connect MS Teams to Help Desk?
From managing support workflows and tracking ticket updates to coordinating team responses and handling urgent issues, Microsoft Teams integration enables support teams to stay on top of customer queries while working in their primary collaboration platform.
Who Is This For?
Setup instant notifications for every ticketing event using the HappyFox Bot for Microsoft Teams. Tailor your notification preferences per channel, then follow the progress of tickets within your Teams channel.
Open the New Ticket Form right within your Microsoft Teams interface. Start creating tickets with more context and keep different teams in sync.
Now all your knowledge base articles are right at your fingertips within Teams. You can @mention the HappyFox Bot and follow it up with a search term to search for solution articles.
