helpdesk

Provide exceptional social media customer service - with Twitter Integration

Listen, monitor and solve customer complaints on Twitter right from your help desk.

Ever wondered how to handle the wave of customer complaints and concerns on your brand's Twitter feed ?

With customer engagement as supreme priority, ever wondered how not to miss out on any tweets to slip through your fingers ?

With Twitter Integration for HappyFox you can,

  • Monitor all your brand mentions in real time.
  • Let customers submit issues through tweets.
  • Convert tweets and direct messages (DM) into support tickets.
  • Collaborate with your team in resolving customer queries.
  • Engage and follow up on customers in a centralized social help desk.

Want to know more?
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Why Twitter?

With 271 million active users, Twitter as a social platform has revolutionized and made it incredibly easy for customers to follow and reach out to the brands. With HappyFox integration we help centralize and streamline the social support process.

Twitter social media help desk

HappyFox - Twitter integration enables you to

  • Perform a real time social media monitoring on your brand.
  • Handle brickbats and bouquets with élan and ease.
  • Turn complainers into brand advocates.
  • Exceptional social customer service equals great word-of-mouth marketing.

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