Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Connect WhatsApp to HappyFox via Twilio to provide lightning-fast customer service in your customers' favorite messenger.
Why connect Whatsapp to Help Desk?
From handling customer inquiries on their preferred messaging platform to providing instant support updates and managing high-volume conversations, WhatsApp integration enables support teams to meet customers where they are while maintaining professional ticketing workflows.
Who Is This For?
When someone sends a message to your business number on WhatsApp, HappyFox captures it and gives you the ability to assign action items to the text, tag teammates, collaborate with subject matter experts, and respond to the conversation.
Associate a business number from WhatsApp with a HappyFox category to track conversations with the correct team. Triage your sales, billing queries, and generic support conversations separately.
