Help Desk A robust ticketing system for customer service, IT and internal help desk needs.
Service Desk Robust service delivery with HappyFox Service Desk
HappyFox AI Transform your customer service with generative AI
Assist AI Provide IT support directly from Slack and Microsoft Teams
Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
Workflows Ensure speedy resolution of tickets with end-to-end process automation
Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics
Live Chat Chat with your customers instantly on mobile, desktop, and web
Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
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Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Featured
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Now, you can create Zaps with all your favorite web applications. Find below how you can automate tasks between your HappyFox help desk and other web applications that perform different functions.
Simplify and automate day-to-day asset management through Samanage and HappyFox zap.
Create a Samanage incident or asset or contract when a new ticket is created. Or create a new ticket in HappyFox when there is a new Samanage incident or asset or hardware and utilize the help desk capabilities on top of your classy asset management tool
With MailChimp and HappyFox zaps you can add a subscriber to the Mailchimp account whenever there is a new user raising a ticket in HappyFox. Vice versa, create a ticket whenever there is a subscriber activity on the mailchimp emails, allowing you to monitor and engage interested prospects for your business.
Through Zapier you can create an Asana task from a new ticket allowing you to manage the issue timelines from Asana. This way you build a connection between support and dev teams.
Choose to create events, tasks and contacts in Salesforce whenever a new ticket is created in HappyFox
Also create a ticket when there is new task, new account, new case, new note or a new lead in Salesforce
If you are running an online store using Shopify, create new tickets whenever you get a new order or a customer through Shopify, so you can engage your customers in a better way.
Trigger an SMS when there is new ticket in HappyFox, via Clickatell.