Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
View top agents for each agent activity such as Replies, Private Notes, Ticket Closures.
View the maximum count of each activity and the top agents who performed it, by quickly glancing at the summary.
View a break down of each activity by an agent in a side by side comparison table, to
assess agent performance.
View trends for each activity using break down by time in Hours, Days, Months, Quarters or Years. View past trends for individual activities by agents over time to observe improvements.
Identify how many call-related activities were performed by agents by tracking call notes separately. View Call Note Replies and Private Notes individually to gain full context.
