While the Inflow report offers the count of tickets by origin category, you can view the count of tickets by the current category in the Distribution report.
Identify the top Status, Priority, Category, and Assignee by catching a glimpse of the Quick summary.
Visualize the trend of the count of tickets by ticket properties across Months or Quarter using the timeline report.
You can keep a tab on all tickets created today at each hour and their current statuses. Ensure, the oldest tickets are cleared first.
Identify surge in tags and act on mitigating them.
