Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
SLA Management Made Easy
If you need to wow your customers, you need to have strict and challenging service level targets and also constantly deliver on them.
It is for that purpose that HappyFox has a unique and robust service level agreement management function. The help desk SLA is comprised of 4 simple steps.
An objective - What to do & a goal percentage to measure
A set of conditions - How to do them
Notification of breach
Work schedule - When to measure
SLAs that matter. Create, customize and deliver.
HappyFox help desk SLA monitoring helps you quantify your support by splitting SLA into 5 areas.
Time to first response
Time taken to assign the ticket
Time to respond to a contact’s response
Time to respond to the agent's existing last response
Time to reach a concluding status
SLAs that tick only when you work
HappyFox SLA monitoring was built keeping your company's work hours in mind. Therefore, you can create customized work schedules for your category and account. SLAs will not apply outside of work hours, making sure your customer knows exactly when to expect a response.
Tailor SLA Rules to Match Your Unique Needs
SLA Reporting: Monitor & Measure Performance
SLA Management does not end with just delivering them. Continuous improvement is necessary and this requires tracking.
Track your team's performance with detailed SLA analytics that show tickets with SLAs, ticket breach rates, and achievement percentages against targets. The comprehensive reporting dashboard helps you identify areas for improvement and ensure your support team consistently meets service-level commitments.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
