Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Help Desk Ticketing System
Trusted by Industry-Leading Companies
Create custom ticket queues by adding one or more rules to filter tickets based on priority and responsibility.
All incoming tickets are automatically sorted into categories like customer support, sales, marketing, and billing.
Manage customer conversations from multiple channels like email, social, chat & phone calls in an omnichannel help desk.
Slice and dice tickets into more manageable chunks based on the ticket status.
Pinned tickets are like your daily to-do lists. They help you set priorities and organize your time better.
Use quick actions to save time by directly changing priority, ticket status, due date, and assignees on the ticket list.
Use instant preview and Quick Reply to acknowledge actions and interact faster without opening the ticket.
Quickly select related tickets and apply bulk actions like changing ticket status, assignee, and due dates.
Find tickets easily using powerful search. Use advanced filters to easily and quickly find what you’re looking for.
Build a no-code drag and drop knowledge base with HappyFox. Your customers can save themselves and you time and effort by finding solutions to common issues by referring to the knowledge base articles and FAQ without having to raise a ticket. Your staff can access internal knowledge base articles and stay up-to-date.
Provide an interface that lets your customers track their service requests and incidents. Simplify incident and problem management with a stellar user experience.
Create separate knowledge bases with full customization control for each product or sub-division in your organization.
Your customers & support team can switch to any of the 39 languages supported by HappyFox’s multilingual knowledge base with a simple toggle button.
You can customize your knowledge base pages with your logo, brand colors, additional links, and also pick a content layout that suits your service portal’s content structure.
Help customers faster by capitalizing on your customer support team’s collective intelligence and expertise.
Save time, effort, and money by automating your ticketing system with intelligent rule-based workflow automation software.
Your cloud-based call center can leverage two-way sync across social media, phone, live chat, etc. to provide omnichannel support and a better customer experience.
Since switching to HappyFox, many of our managers and administrators enjoy the reporting widgets and overnight reporting
Simplify ticket management, save time & boost productivity with
HappyFox Help Desk.
