service desk

Integrate GitHub with Service Desk to improve Engineering & Support Collaboration

GitHub is a cloud-based software development platform where the developers can share, collaborate, and make changes to the shared projects while keeping a detailed track on the changes that are made. GitHub brings together the world's largest community of developers to discover, share, and build better software. It provides access control and several collaboration features, such as bug tracking, feature requests, task management, continuous integration, and wikis, for every project.

Key Features and Benefits:

Does your Support team worry about the status of the promised hotfix? Does your Engineering team have difficulty understanding the problem reported by the end-user?

Integrate GitHub with Service Desk to improve transparency, collaboration, and communication between your Support and Engineering teams. No more worries about incorrect code fixes or missed deadlines.

  • Choose GitHub repositories for which the integration needs to be enabled. Choose GitHub repositories for which the integration needs to be enabled
  • Create, link, and track issues in GitHub from within the Service Desk.
  • Link issues in GitHub to Service Desk tickets to improve the visibility of the status, deadline, and priority of the fix to your Support teams. Create, link, and track issues in GitHub from within the Service Desk
  • Synchronize ticket updates with issues in GitHub to let your Dev team understand the severity and frequency of reported issues.
  • Synchronize issue comments with Service Desk tickets and help your support teams understand the complexity, impact, and timelines of fixes. Synchronize issue comments with Service Desk tickets with Github Integration
  • Eliminate delays in responses by facilitating better transparency and communication between your Dev and Support teams. Eliminate delays in responses with Service Desk tickets with Github Integration
  • Auto-close Service Desk tickets when the related issue on GitHub is closed.


Overall, this integration provides an efficient and effective way to manage issues, collaborate across teams, and deliver quality support to customers.

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