service desk

Seamlessly Authenticate Users
in Service Desk with Okta

Okta is an identity and access management tool that helps organizations manage secure authentication and access management for applications.

By integrating Okta with Service Desk, IT teams can securely manage the access and authentication of Admins, Agents, and Requesters in Service Desk, protecting against potential security threats and breaches.



Benefits:

  • Safe and Secure Single Sign-On
  • Centralized Employee Authentication and Management
  • Easy and Hassle-free Login Experience
  • Increased Productivity and Efficiency of IT Teams
  • Save time spent on User and Access management, Password Resets, etc.

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Key features of Service Desk and Okta integration

  • Single Sign-on(SSO)

    Admins, Agents, and Requesters can securely log into Service Desk using Okta.

    Admins, Agents, and Requesters can securely log into Service Desk using Okta
  • Enforce Single Sign-On (SSO) to Ensure Safety and Security of Service Desk

    Enforcing secure SSO and disabling traditional logins (username and password) reduces the burden on your IT team in managing user credentials and relieves employees of the hassle of remembering login information.

    Enforce Single Sign-On (SSO) to Ensure Safety and Security of Service Desk
  • View Employee Profile Information from Okta within Service Desk

    Service Desk can automatically sync key employee information from Okta and display it in a ticket, based on the requester's email address.

    Enforce Single Sign-On (SSO) to Ensure Safety and Security of Service Desk

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