Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
$ $ for $ agents / year
$ $ for $ agents / year
Most Popular
$ $ for $ agents / year
Basic $0/mo
Team $49/mo
Pro $89/mo
Enterprise PRO $109/mo
ITSM
Problem Management
Change Management
Release Management
Asset Management
Product Catalog
Additional Assets
$100/month for every 500 assets
$1000/month for unlimited assets
Teams
Teams
1
5
Unlimited
Unlimited
Assignment Groups
5
Unlimited
Unlimited
Unlimited
Team-wise Custom Statuses
For Basic and Team plans, only out-of-the-box statuses can be used
Ticket Management
Mailboxes
1
10
Unlimited
Unlimited
Unlimited Requests
Customizable Priorities
Ticket Tagging
Bulk Editing
Email Notifications Customization
Custom Email
Custom Ticket Queues
Task Management
Custom Roles and Permissions
For Basic and Team plans, only out-of-the-box roles & permissions can be used
Email Archival
Custom Fields
Includes fields for Incident and Requesters
Includes fields for Incident, Service Request and Requesters
Includes fields for Incident, Service Request, Problem, Change, Release, Requesters
and Requester
group
Includes fields for Incident, Service Request, Problem, Change, Release, Requesters
and Requester
group
Attachment Store
50 GB
500 GB
1 TB
2 TB
Requester Management
A requester is an end-user who is raising a ticket.
It could be reporting an incident or submitting a service request.
Requester Custom Fields
Unlimited Requester Groups
For the Basic plan, a maximum of 5 requester groups is allowed
Requester Group Custom Fields
Service Desk Automation
Smart Rules
Canned Actions (Macros)
SLA Management
Work Schedules
For the Basic plan, 1 Default Work Schedule will be given
Support Center
Knowledge Base
Includes external knowledge articles for self-service and internal knowledge base for agents.
Knowledge Base Drafts
Service Portal Builder
Requestor Portal
Custom Domains #
Requester Group Specific
Knowledge Base
#
Service Portals
One or more teams can have their dedicated service portal. Service Portals are consumed by requesters to
get assistance
through self-service, access knowledge base, refer catalog, submit service requests & more.
1
1
15
25
Reporting
Inflow Report
Distribution Report
Canned Action Report
Performance Report
Export to CSV or Excel #
Reporting History
Last 90 days
Last 1 year
Last 5 years
All Time
Security
SOC 2 Type II Compliance
Role-Based Security
Single Sign-on (Azure, Google)
Session-Based Security
Two Factor Authentication
Data Encryption - Rest and Transit
SSL Certificate Hosting #
Your Own Single Sign-on (JWT) #
Digitally Signed Emails (DKIM)
Single Sign-on through custom SAML
Automatic Data Deletion/Redaction #
Password Policy Management
IP-Based Restriction
Audit Logs Retention
Support
Self-Service Portal
Migration Assistance
Paid add-on as part of Professional Services
EU Data Center Hosting (optional)
Uptime SLA
Dedicated Success Manager
Live Chat Support (PST)
Phone Support (PST)
Email Support (PST)
Third Party Integrations
Azure Devops
Class Link
MS Teams #
Okta
OneLogin
Slack #
Add-ons*
Inbuilt Integrations
REST API (requests per minute)
100
200
400
Mobile
Service Desk Mobile App for Agents
* Paid Add-ons
# Coming Soon
Support agents (service desk staff) who will be actively managing and responding to tickets raised by requesters.
For all changes in your plan, please write to [email protected] or contact your Account Executive.
Yes. We encourage you to request a demo to determine if HappyFox Service Desk is the right fit for your organization. Once we identify your needs, we'd be happy to provide access to a trial account where you can configure your proof of concept.
We offer a monthly, annual, and 2-year savings plan (paid upfront) for agent-based pricing.
Turn insight into advantage with cross-functional reports & dashboards.
Get a demo
