Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Joseph Feola Vice President, Support Operations
Challenges faced by small businesses.
Omnichannel Help Desk
Don’t let your customer queries slip through. Convert email, phone, live chat, chatbots, social media, and web requests into actionable tickets and keep them organized in HappyFox’s omnichannel support ticket system.
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Our Starter plan includes unlimited agents and 500 chats per month.
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Business Intelligence & Process Analytics
For your small business, a small data-driven tweak in the business process can lead to huge improvements.
Our help desk analytics tool provides you with real-time reports with key support metrics that can not only help you gauge your service quality but also make decisions that will help you optimize your support process.
Learn More →Self-Service Tools
Enable ticket deflection by letting your customers help themselves with an easy-to-build FAQ and knowledge base system. Employ our self-service solutions to equip your staff with an internal KB that ensures rapid training and shares knowledge seamlessly. You can build your own branded and SEO-optimized self-service portal via our no-code support portal builder, saving you time and effort.
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Automation and Smart Rules
Free your limited workforce from trivial and repetitive tasks and increase productivity with HappyFox’s powerful automation suite. Save time, reduce monotony, and improve turnaround by automating routine tasks, escalations, and ticket reassignment for SLAs through Smart Rules, email notification settings, and intelligent routing algorithms.
Learn More →Talk to our product specialists. Get a one-on-one demo, tailored to your business needs.
Learn More →Help Desk Integrations
HappyFox works with other small business applications like CRM, business accounting systems, feedback survey tools, and project management software to eliminate the need to toggle between various applications.
We can bring messages from Facebook and Twitter to the help desk. They are converted to tickets, and all ticket responses are sent to customers as messages on the respective platforms.
View App Marketplace →
Powerful yet Simple
Since its inception, HappyFox Help Desk has been built to be flexible, especially when it comes to its utilization. In addition to the expected customization features, HappyFox performs many other functions.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
