helpdesk

Streamline Facility Management Requests with
Help Desk Software.

Discover newer and faster methods of facility management with HappyFox help desk software

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happyfox facilities management software

Achieve Uninterrupted Business Operations

Managing large-scale issues like emergency preparedness often comes with a flood of smaller tasks that can quickly spiral out of control. With HappyFox Facility Management Help Desk, you can:

  • Consolidate all issues into a single, organized interface.
  • Create tickets for every task and track progress effortlessly.
  • Save valuable time and ensure seamless business continuity without overburdening your resources.

HappyFox gives us the power to track our performance and turnaround time

Rajesh Nahar,
Cbazaar

Facility Management Service DeskWith HappyFox, issues that vary from health and safety to personal security and facility complaints can all be managed on one intuitive screen. Create tickets for all the issues, categorize them accordingly under health or safety or the category you require and assign it to the concerned team for their action. Unique Staff InterfaceHappyFox facility management system has an intuitive staff interface that gives an overview of tickets, pending and assigned count and also details of ticket inflow. Thus your support staff can easily navigate to their category, find the tickets assigned to them and act on them immediately. Internal CollaborationDoes a task require the field team to act, then pass it to inspections before reaching the customer? Are communication gaps causing delays? With HappyFox Facility Management, teams can coordinate through tickets, add private notes for confidential discussions, and ensure tasks are completed on time. Community ForumsHappyFox Facility Management takes internal collaboration a notch above by providing community forums. Your employees can either post issues that require looking into, or your admin staff can also post topics for discussion. This generates healthy relationships within your company, as well as takes a lot of issues into swift closure.
Knowledge base and FAQWhat happens in case of an emergency; the persons to contact, how to ensure business continuity and operation sustainability - Provide complete information about all these and more on the HappyFox Facility management system. Employees or staff no longer need to be in the dark about any procedures or critical information. Contact ManagementStay informed about all the ongoing tasks, pending tickets and more. View ticket count by contact, add contacts to groups, edit and delete them at will and maintain a database of contacts that you can refer to in case of an emergency or track the progress of tasks assigned. Facility Management ReportingHappyFox facility management not only allows you to create tickets for tasks, but also lets you get a detailed report of the tickets, their resolution time etc, for you to measure your facility management operations. Thus, you can fine tune the troubled areas to develop a strong facility management process.
Business continuity and emergency preparedness cannot get easier.
Better control over facility management tasks
Better control over facility management requests
Increased coordination and communication between teams
Increased coordination and communication between teams
Stronger internal relationships
Stronger internal relationships
Easier access to information
Easier access to information
Larger scope for improving operations
Larger scope for improving operations

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