Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
The performance of industries dealing with people is judged predominantly by customer experience. Good customer support is vital to any airline’s growth and success.
Avoid repetitive discussions with your customers and increase the efficiency of your support process through optimized queue management.
Monitor the buzz about your airline on social media platforms like Facebook, Twitter, etc. Transform your critics into brand ambassadors.
Analyze the volume of tickets through each channel. Gather insights and business intelligence to result in better organizational decision making.
You can set up multiple customer satisfaction (CSAT) surveys is a jiffy and create your own survey template for every scenario.
Choose when to send a survey through powerful business rules. Get accurate customer satisfaction ratings using HappyFox’s customizable CSAT scale.
View real-time reports on customer satisfaction to analyze your team’s performance and find action points to better serve your customers.
Get the most relevant information about your customers from Clearbit and FullContact inside your ticket management system.
Pamper your frequent flyers, track the customer journey and maintain relationships with your passengers via integrations with Salesforce, Microsoft Dynamics, etc.
Launch targeted marketing campaigns, manage your mailing list and track subscribers from within your help desk.
To enable a faster response to your customers’ queries, use existing tickets to create predefined replies (Canned Actions) and maintain consistency.
Reduce the time spent assigning tickets and engage better with your customers through Automatic Ticket Assignment.
If you need to wow your customers, you need to have strict and challenging service level targets and also constantly deliver on them.
Your airline companies can also rebrand the self-service module by changing the colors, logo, adding cover images, featuring articles, etc.
Your passengers can browse help articles and even submit help desk tickets from any device such as mobile phones.
Your passengers can browse help articles and even submit help desk tickets from any device such as mobile phones.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
