Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Trusted by Industry-Leading Companies
Providing stellar customer support is important to every enterprise and small business, especially
in the
tourism and hospitality sectors. It will help you develop a long-term relationship with customers
and ensure
high retention rates.
Manage a customer's entire travel experience in an all-in-one
help desk solution
with transparent
pricing that
can simplify communication amongst the team members, ease up asset management, provide seamless IT
support &
offer automation and ticket management amongst other functionalities.
Get a unified help desk solution where you can initiate collaboration and address any possible lapses.
Take a tour of HappyFox Help Desk →
All incoming tickets are automatically sorted into queues and categories based on metrics like time sensitivity, status, priority, department, action, and many more.
Explore Ticket Features →
Make it easy to personalize customer service and drive repeat business with contact details and CRM
integrations. Resolve issues and access conversations and booking histories with ease.
Read more about your customers and not just their issues by looking at the customer information tab
inside each ticket.
Elevate customer support by converting messages from Facebook, Twitter, and WhatsApp into support
tickets that your agents can look into and address from within the service desk.
Take Advantage of our integrations to bridge the gap between Support and Sales.
Multi-Channel Help Desk
Help your support team handle customer queries about availability, reservations, and discounts with our multi-channel ticketing system with channels like email, SMS, social media, phone, WhatsApp, Livechat, and APIs.
Explore Omnichannel Support →
Collecting feedback across channels and processing it is essential for any travel business to thrive. Use our built-in surveys in every ticket to gain valuable customer feedback.
Explore Satisfaction Surveys →
Use analytics functionalities to study trends by viewing reports on metrics like customer satisfaction, SLA fulfillment & ticket inflow to improve user experience and meet business needs.
Explore Help Desk Reporting →
With an easy-to-build and multilingual knowledge base system, customers can use the support center and self-service portal to resolve issues, while agents handle critical issues.
Explore our Knowledge Base System →
With HappyFox’s iOS and Android mobile apps, you can perform ticket-level actions, collaborate over private notes, and track performance from your mobile just the way you do on the desktop.
Explore Mobile Help Desk →
Our management system streamlines communication between departments, increasing efficiency, eliminating SLA breaches, and reducing resolution time with features like private notes and canned actions.
Explore Internal Help Desk Software →
Reduce time spent assigning tickets with automatic ticket assignments. The Smart Rules feature helps you automate repetitive tasks and manages ticket routing.
Explore Help Desk Automation →
Secure your data with data encryption at transit and rest and vulnerability scans. Our security features like 2FA and audit logs decrease the risk of unauthorized access. HappyFox adopts Industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications.
Learn more about Security Policy →
AI-Powered support with
HappyFox Chatbot
Bring your support game up to speed with our custom-built bot solution built for your retail business that can help you deflect tickets and reduce support volume.
In-app Chat support with
HappyFox Live Chat
Provide real-time, in-app chat support to your retail mobile app customers without them having to leave the app. Integrate and deploy the SDK in minutes.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
