Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Trusted by Leading Schools & Universities
The operational success of your educational institution often relies on the quality of its internal IT service management and troubleshooting efforts. HappyFox Help Desk can help you deliver great IT support & streamline critical functions like facilities, parent support, and admissions too.
Self-Service Support Center
Provide an interface that lets your end-users track their service requests and incidents by creating separate KBs with full customization control for each product or sub-division in your organization.
Explore Support Center →
IT Support Help Desk
Convert all incoming emails to your helpdesk IT support email address as HappyFox tickets in a few simple steps. You just have to create an email channel in HappyFox support software, set up a forwarding rule, and verify the channel setup.
Explore IT Help Desk →Email Ticketing System
All incoming tickets to your institute are automatically sorted into queues and categories based on metrics like time sensitivity, status, priority, department, action, and many more.
Explore Ticketing System Features →
Internal Help Desk Software
Manage internal support for multiple departments like IT, Facilities, Accounting, Academics etc from one integrated Help Desk solution.
Explore Internal Help Desk Software →
Scheduled Tickets
Save agent time and effort with scheduled ticket management that automates recurrent ticket creation at configured times and days.
Explore Scheduled Tickets →Canned Actions
Your support staff can achieve great turnaround time on tickets and ensure happier students, parents, and staff with canned actions.
Explore Canned Actions →
Private Notes
Educational institutions require seamless internal collaboration for effective issue resolution and project management. Get your support team on the same page with private notes and agent collision detection.
Explore Private Notes →Knowledge Base
With an easy-to-build and multilingual external knowledge base system, your end-users can use the self-service portal to find support articles and FAQs and resolve their issues. Agents can take assistance from the internal knowledge base to be updated on all developments.
Learn more about Knowledge Base →
Tasks
Simplify steps involved in completing a task with scheduled reminders, task templates, and real time notifications.
Explore Task Management →Asset Management
Your IT infrastructure team can keep track of your institute's hardware, software, and related tickets with our asset management solution that simplifies tracking, fixing, and replacing assets. HappyFox integrates seamlessly with device management solutions like Google Endpoint and Microsoft Intune to provide complete visibility and control over your educational institution's IT assets. Your IT infrastructure team can keep track of your institute’s hardware, software, and related tickets with the IT asset management solution integrated with our service desk that simplifies tracking, fixing, and replacing assets.
Explore Asset Management →
Help Desk Automation
Simplify IT support by routing tickets to appropriate IT teams and automating repetitive tasks to save time and effort by setting up automation rules to solve complex technical support scenarios.
Explore Help Desk Automation →Help Desk Reporting
Monitor your internal support performance with insights from Agent Activity reports. Plan resources and collaborate on projects as you get insights into your staff performance with metrics like FCR%, time to closure, and response rates.
Learn more about Help Desk Reporting →
SSO Options
Secure your data via data encryption with our security features like 2FA and audit logs to decrease the risk of unauthorized access. HappyFox adopts Industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications.
Integrate with ClassLink, the leading access management solution in education, allowing your staff to securely access HappyFox using their existing ClassLink credentials.
Explore our Security Framework →Mobile App
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needs.
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