Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
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Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
According to Harvard’s Joint Center for Housing Studies, home ownership rates have been falling consistently for over 8 years, even though there are many finance options with highly low interest rates. People are adopting for renter households instead, and this trend can change only with a strategy that is purely customer-centric and one that provides maximum customer satisfaction.
To encourage buyers and agents, real estate firms need to respond to their queries, give them easy access to property information and also give good post-sales service.
The HappyFox real estate help desk software lets your customers create tickets for all their issues, which your support team can respond to in time. Further, it also gives you easy methods to share information with your customers regarding your properties.
Real estate is a very calculative investment for people, and they need to have complete understanding of the property before buying or selling. This means there will be multiple questions from buyers requesting for information and clarification.
To handle such large volume of traffic and provide efficient real estate customer service, HappyFox converts all the mails into tickets for you to look into. With the Twilio integration, you can now take voice calls from your HappyFox app and have the conversations stored as tickets in your HappyFox ticketing system.
Collect feedback from customersCustomer service does not end with the purchase/sale of property. To optimize your business process, customer feedback is vital. Use the HappyFox customer feedback system to send out surveys to your customers, get feedback in the form of mails that will get stored as tickets. Understand the areas of difficulty for your customers, and improve operations to deliver better customer service.
Conducting marketing campaigns across multiple locations at once is no easy task. There will be different people manning these campaigns at different locations, and your company should ensure smooth execution of all these campaigns. Use the HappyFox ticketing system to manage tasks by creating relevant tickets, plan campaigns accordingly and monitor the progress of campaigns based on their respective ticket status.
Chennai Based HappyFox Will Happify Your Customer Support http://goo.gl/fb/KJnft #indianstartups #saas
— NextBigWhat (@nextbigwhat) August 11, 2011
HappyFox also provides scope for real estate contact management, by storing all your contacts in the system and allowing you to access them easily. Thus, you can understand your customers better and give personalized responses to their queries. HappyFox is also integrated with many CRMs to bring your contact information from a CRM onto your HappyFox ticket.
To collaborate between teams and manage tasks, HappyFox introduces the community forum feature, wherein you can have internal discussions between teams. You can also manage tasks by creating tickets, discuss confidentially using the Private notes feature and thus facilitate complete task management from one single interface.
What are the methods to approach you? How does one initiate a sale/purchase? What are the contact numbers? These are the barrage of questions that commonly flow into your ticketing system. With a thorough knowledge base management and FAQ system, remove the need for customers to contact you, by giving access to all vital information on your HappyFox support center.
Real estate can thrive only when the demand for satisfactory customer service is met. Use the HappyFox real estate help desk software to provide the best customer experience, encourage more customers to buy/sell, and automatically witness overall growth.
Help desk Integration
A happy roof that can accommodate all your favorite business apps.
