Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Email Support Software
Stop being overwhelmed with multiple inboxes. Give your team the tools to deliver fast, personal email support that builds lasting customer relationships.
Get a demo
Sending you an email might be simple for your customers, but managing support emails without a help desk can be a nightmare. Turn messy inboxes into organized conversations that your team can actually handle with Happyfox Help Desk.
Automatically convert incoming emails from platforms like Gmail and Outlook into tickets. Sort tickets into categories and assign ticket properties like priority, status, and due date for better management.
Stay on top of every conversation with threaded ticket timelines. See the entire ticket history, including replies and activity updates, all in one place.
Automate replies to FAQs or repetitive queries with predefined workflows. Free up your team to handle more complex issues while automation takes care of the rest.
Measure incoming email volume, response times, and resolution times. Monitor support quality and SLA adherence to ensure your team delivers on its promises.
Work smarter with integrated collaboration tools. Collaborate and resolve issues better with features like private notes, @mention teammates, and ticket subscriptions.
Quickly select related tickets and apply bulk actions like adding replies, changing ticket status, assignee, and due dates. You can also merge, split, relate, and forward multiple tickets at once.
Why Businesses Choose Happyfox for Email Customer Support Management
Faster Response Times
Omnichannel Integration
Better, Consistent Responses
Improved Productivity with Automation
Bulk Replies & Actions
Stronger Customer Relationships
Unify your email communication, streamline ticket resolution, and deliver exceptional customer experiences—all with HappyFox Help Desk.
