Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Issue Tracking Software
Establish a fast and fool-proof resolution workflow with streamlined ticket tracking and management.
Get a demo
Resolve customer issues with an organized help desk that performs without the need for too many agents. Spend your time and energy providing excellent customer experience rather than on help desk management.
Easy issue tracking
Tackle and resolve tickets efficiently by categorizing them based on various metrics like priority, due date, and status.
Promote self-service
Assist your customers in resolving issues by referring to a detailed knowledge base or FAQ section, without even raising a ticket.
Automated issue tracking
Automate repeated tasks using predefined conditions in Smart Rules. Let agents focus on actually solving issues.
Support staff management
Create and manage roles for your staff and manage access with HappyFox’s streamlined and easy-to-use staff interface.
Customizable issue tracking
Manage the look and feel of your issue tracking help desk with custom colored statuses, themes, and a personalized name and footer.
Robust community forums
Give your customers an opportunity to discuss shared issues and find solutions and tips from others and your support staff.
Scheduled reporting & analysis
Automate reports based on customizable specifications and periodically receive the reports in your mailboxes.
Collect customer feedback
Use our survey software integrations to gather and analyze feedback from customers to understand where you can improve.
Remotely make modifications on your customer’s machine with HappyFox’s LogMeIn Remote Support integration.
Pankaj Kumar
Account Payable Whilrlpool Global Finance Center
James Powell
Director, FatcatIT
David Gagnon
President and CMO,
ALLURA PRINTING INC.®
Elevate Your Support Operations with
an Issue Tracking Software
Reduce time spent on categorization
Measure & analyze staff performance
Automate tasks to improve workflows
Gather feedback from customers
Promote self-service with community forums
Categorize, automate, manage, and analyze issues and staff with
HappyFox Help Desk.
