Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Shared Inbox Software
Organize customer emails from all email channels like Gmail and Outlook into one single efficient system with HappyFox Help Desk.
Get a demo
Effortlessly systemize emails from all your inboxes, collaborate on and reply to high-volume emails that burden your shared inbox.
Consolidate requests from mailboxes across all departments of your organization into one unified inbox. Simplify collaboration, client and internal information relay, and project management by using categories to distribute work across team members.
Use queues to systematically prioritize, organize, and resolve support requests. Watch your customer satisfaction rates consistently increase as your response time and support quality improves.
Use private notes for easy internal communication. Add tasks and due dates to tickets to maximize team performance and reach zero inbox.
Use Smart Rules to route support requests to relevant agents automatically based on department and issue type. Decrease time spent on repetitive tasks and inbox management.
Agent overlap or collision is common when agents from multiple departments are collaborating in the same space. Know who else is viewing and acting on a ticket with collision alerts.
Save time and effort with the canned actions feature that allows you to respond to FAQs and repetitive requests with pre-composed replies.
Streamline tickets from all sources and make collaboration easier with
HappyFox Help Desk.
