We are HappyFox

It Started With One Question: Why Can't Support Be Simple?

HappyFox: AI-powered Solutions for Modern Customer and Employee Support.

Founder Led, Customer Obsessed

Led by our CEO Shalin Jain - With 25+ years of entrepreneurial and support optimization expertise, Shalin's vision has guided HappyFox from a simple idea to a global platform.

Message From Our Founder

When I started HappyFox, I had one goal: make support software that support teams actually enjoy using. Fourteen years later, that hasn't changed. We're still founder-led, still obsessed with user experience, and still putting our customers' success above everything else.

We've grown from a tiny team with big dreams to a global company, but we've never lost sight of what matters: building products that make work better for real people. Every feature we ship, every line of code we write, every decision we make comes back to one question: Will this make our users' day better?

That's the HappyFox way. And we're just getting started.

Shalin Jain, Founder & CEO

Recipient of the Pathfinders Entrepreneurial Award

HappyFox: Where Ideas Take Shape and Stories Unfold

Our Vision and Core Values

At HappyFox, we believe support should be simple, intuitive, and impactful. For over a decade, we’ve built tools that empower teams and elevate every customer interaction. Here’s how that vision comes to life.

Happy Agents. Happy Customers.

When support agents love their tools, customers feel the difference. We build for the people behind the screens, knowing that their satisfaction directly impacts your success

Prioritize User Experience, Efficiency, and Automation

Beautiful interfaces. Intelligent processes. Smart automation. We obsess over the details that save time, reduce friction, and make support work feel less like work.

Deliver Exceptional Support Experiences

Every interaction matters. We empower teams to create moments that turn frustrated customers into advocates and routine tickets into relationships.

Transform Support Into a Strategic Advantage

We're changing how businesses view support—from cost center to growth driver. When support has the right tools, it becomes a competitive differentiator that drives retention, satisfaction, and revenue.

Organizations

Users

98%

CSAT 2024

10 Million +

Tickets Created

20000 +

Agents count

HappyFox is used by companies that span across

What Makes Us Different

Implementation in Days, Not Months

Industry-leading deployment times mean you're solving problems faster, not managing projects longer

Highly Adaptable Platform

Extensive customization without coding. Your unique workflows, our flexible platform

Security Without Complexity

SOC 2, GDPR and HIPAA compliant architecture that keeps your data safe without making your life difficult

True Product Innovation

We don't just add features—we reimagine how support should work, from AI assistance to workflow automation.

98% CSAT in 2024

When we say happy customers, we mean it. Our support team practices what we preach.

Company Culture & Team

We're a bootstrapped, founder-led company that's been profitable since day one.

With headquarters in Irvine, California and offices in Chennai and Bangalore, India, we've built a global team where industry expertise meets innovation.

Our culture is rooted in responsiveness, empathy, and technical excellence. These values drive everything—from our commitment to continuous improvement to our obsession with customer success.

Whether it's engineering, sales, support, or marketing, every team member shares the same mission: making support better for businesses worldwide.

Join the HappyFox Team