Features

Pricing

Customer Stories

Freshdesk vs HelpShift vs Kayako - Which Tool Comes Out on Top?

Choosing between Freshdesk, HelpShift and Kayako doesn't have to be a tedious task. Our comparison breaks down pros, cons and features, to help you make an informed decision for your business.

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Overview of Freshdesk vs HelpShift vs Kayako

Freshdesk is a comprehensive customer support platform offering automation, self-service, and multi-channel support for businesses of all sizes.

PROs

User-friendly interface with easy onboarding and use

Extensive integration options

Scalability for businesses of all sizes

Strong mobile app for agent flexibility

CONs

Customization options may be limited compared to some competitors

Reporting features may not be as advanced for complex needs

Can be slow, with ticket loading times and latency occasionally impacting efficiency

Contact management and search functionality considered sub-par

HelpShift is a comprehensive customer support platform that enhances support experience with in-app messaging, AI-driven chatbots, and robust automation for mobile and web applications.

PROs

Automates repetitive tasks and workflows, improving efficiency

Offers detailed reports and insights to optimize support operations

Seamless support directly within mobile apps

CONs

The initial setup and integration can be complex

Limited customization options

Difficulties scaling to support very high volumes of tickets

Kayako is a user-friendly help desk software offering personalized customer service through live chat, email, and social media, ideal for businesses enhancing their support experience.

PROs

Easy-to-use interface

Seamless multichannel support

Customizable workflows

CONs

Limited integrations compared to competitors

Higher cost for advanced features

Occasional performance issues

Steep learning curve for advanced customization"

Feature comparison table

Feature

Omnichannel Ticketing

Multi Brand Support Center

Multilingual knowledge base

SLA Management

Event & Time Based automations

Scheduled Tickets

Custom statuses for tickets

Automated Ticket Routing

Agent scripts and training

Private/internal notes for collaboration

Real time Reporting

AI Copilot

AI Knowledge Base creation

AI triage and troubleshooting

Kanban view of tickets

Task Management

Asset Management

Agent collision detection

Canned responses

AI answers

6 reasons why growing teams are moving to HappyFox over Freshdesk, HelpShift and Kayako

Advanced features for diverse needs

We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.

Help desk for all teams

HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.

Functionalities without the complexity

It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.

Exceptional customer service

All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.

Flexible plans for growing teams

Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.

Beyond one-size-fits-all

HappyFox effortlessly adapts to your evolving needs, providing flexibility and customization across ticketing, support center, workflows, automations and reporting.

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