HelpShift is a comprehensive customer support platform that enhances support experience with in-app messaging, AI-driven chatbots, and robust automation for mobile and web applications.
PROs
Automates repetitive tasks and workflows, improving efficiency
Offers detailed reports and insights to optimize support operations
Seamless support directly within mobile apps
CONs
The initial setup and integration can be complex
Limited customization options
Difficulties scaling to support very high volumes of tickets
Kayako is a user-friendly help desk software offering personalized customer service through live chat, email, and social media, ideal for businesses enhancing their support experience.
PROs
Easy-to-use interface
Seamless multichannel support
Customizable workflows
CONs
Limited integrations compared to competitors
Higher cost for advanced features
Occasional performance issues
Steep learning curve for advanced customization"
osTicket is an open-source help desk software offering ticket management, a knowledge base, and customizable workflows, ideal for small to medium-sized businesses.
PROs
Completely free, open-source
Straightforward setup and use
Supports extensive customization and integration
CONs
Dated user interface
Lacks advanced automation capabilities
Omnichannel Ticketing
Multi Brand Support Center
SLA Management
Agent collision detection
Real time Reporting
Event & Time Based automations
Private/internal notes for collaboration
AI Copilot
AI Knowledge Base creation
Multilingual knowledge base
Scheduled Tickets
Task Management
Asset Management
Custom statuses for tickets
Kanban view of tickets
Agent scripts and training
Canned responses
Automated Ticket Routing
AI triage and troubleshooting
AI answers
Flexible plans for growing teams
Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.
Help desk for all teams
HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.
Effortless setup and configuration
Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.
Advanced features for diverse needs
We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.
Exceptional customer service
All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.
Beyond one-size-fits-all
HappyFox effortlessly adapts to your evolving needs, providing flexibility and customization across ticketing, support center, workflows, automations and reporting.
Kavin Stopforth
Facilities Administrator
Trusted by Industry-Leading Companies
Agent-based pricing
Unlimited Agents
What customers love about HappyFox ticketing system
Joshua Gravely
Information Technology Manager
Joe Runciman
Online course developer
John Stergakis
CIO
Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.
Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.
