Help Desk A robust ticketing system for customer service, IT and internal help desk needs.
Service Desk Robust service delivery with HappyFox Service Desk
HappyFox AI Transform your customer service with generative AI
Assist AI Provide IT support directly from Slack and Microsoft Teams
Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
Workflows Ensure speedy resolution of tickets with end-to-end process automation
Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics
Live Chat Chat with your customers instantly on mobile, desktop, and web
Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Featured
Industry
Commercial Services
Founded in 2006 by second generation printers, David and René Gagnon, allura provides a wide range of printing options that include: offset, digital, large format, packaging and perfect bound (soft cover) book printing. Customers select allura for short to medium-run print work, a high level of personal attention and a passion for high quality printing. David Gagnon, President and CMO of allura printing inc. talks about how Happyfox helped streamline their operations process and managing their print job statuses.
Challenge
A printing project involves many stages from the initial order, pre-press, press, binding, finishing, and final delivery. Our challenge was to bring more structure to the organization of information, managing resources (staff and equipment), and tracking the progress of a project at each of its stages.
Goal
We need a tool to keep our clients up-to-date on the progress of their projects. We were looking for a centralized system to help us manage both printing projects and customer support.
Why HappyFox?
Implementation
We use HappyFox not just to manage customers inquiries, but also as an internal job ticket management system that helps us manage and track the status of our print jobs. HappyFox help desk has helped us streamline collaboration between our operations and sales team. Keeping our clients updated on the status of a project has never been easier.
Results & Benefits
Thanks to HappyFox, we have moved from using a production board to a ticketing system which enables us to keep track of projects anywhere, anytime. Every job goes into HappyFox, so as a tracking and management tool, it helps us 100% of the time and never lets us down. This also means that when a customer wants to know the status of a job, we have the answer at our fingertips. allura® is a registered trademark of allura printing inc.
Every job goes into HappyFox, so as a tracking and management tool, it helps us 100% of the time and never lets us down.
David Gagnon
President and CMO, ALLURA PRINTING INC.®
Our experience
The software and the people behind it are great. We really like the clutter free user interface and the color codes that help us identify the status of a job in a jiffy. All it takes is two clicks to change the status of a job. HappyFox help desk is now an integral part of how we manage our business and operations everyday. HappyFox helps us take the pulse of our business.
See why 10,000+ companies have chosen HappyFox
These cookies are essential, as they enable you to move around the Services and use its features, such as accessing logged in or secure areas. Because these cookies are essential, they cannot be disabled.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies allow us to remember how you’re logged in, whether you chose to no longer see advertisements, when you logged in or out, and the state or history of Services tools you’ve used. These cookies also allow us to tailor the Services to provide enhanced features and content for you and to remember how you’ve customized the Services in other ways.
Us, our advertising partners or other third-party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than ours. This information may be shared with organizations outside of ours, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.