Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Challenge
Dartmouth needed to streamline the management of facilities repairs and asset management through a more integrated servive management platform. They faced inefficiencies due to manual coordination, and a system that led to disorganization, accountability, and collaboration challenges.
Implementation
By implementing HappyFox, Dartmouth improved workflows and user experiences for facilities management. Key features that help them included asset management, custom workflows, automated work order system, task management, and advanced reporting.
Results & Benefits
The adoption of HappyFox led to substantial cost reductions, improved response times, and decreased staff workload. Dartmouth's experience illustrates HappyFox's impact in transforming service and asset management processes, showcasing its efficiency and effectiveness in enhancing operational workflows.
Transitioning to HappyFox was transformative, streamlining our workflow and expediting response times for facilities-related repairs. With top-notch customer service, we enthusiastically recommend HappyFox for asset and service management optimization.
Why HappyFox?
Our experience
Dartmouth's utilization of HappyFox has been a testament to the platform's ability to redefine service and asset management, offering unparalleled efficiency and collaboration across teams. Further, the enhanced online portal that allows students, faculty, and staff to easily submit and track their requests in real-time has been game changing to elevate user experience. This improvement not only streamlined the submission process but also provided transparent updates on the status of their requests, significantly enhancing the overall user satisfaction and engagement with the campus facilities services.
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