Overview
Help Desk Tour Provide faster and better support for your customers.
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Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Challenge
Renoworks needed a solution that was easy to use and adaptable to their specific needs. They required a system to manage both design requests, which are akin to support requests but distinct in nature, and actual support needs.
Implementation
HappyFox was implemented to handle all design & support requests. It was first rolled out across design services team and then expanded to customer success and support teams. Some of the key features configured and utilized by the Renoworks team are:
Results & Benefits
Implementing HappyFox product suite transformed Renoworks business in the following ways:
Increased Efficiency
With HappyFox, Renoworks processed over 40,000 tickets, which equates to roughly 105,000 design requests in 5 years.
Customer Service Quality
Achieved consistent CSAT scores even with high volume of tickets processed.
The implementation went smoothly and the customer service is FANTASTIC!!! HappyFox is very easy to use for our team and customizable for our needs.
Why HappyFox?
Our experience
Our collaboration with Renoworks showcased HappyFox's ability to provide tailored solutions for unique business needs. Renoworks required a system that was both intuitive and flexible to manage design and support requests, a challenge seamlessly met by HappyFox. The successful rollout across multiple teams highlighted our platform's adaptability and ease of use, ensuring a smooth transition and efficient workflow.
This experience highlighted HappyFox's versatility as a support platform, capable of meeting diverse requirements while upholding high customer service standards. Features such as automation, SLA management, and seamless integrations were key in boosting efficiency and maintaining consistent quality in customer interactions.
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