Gmail-dependent work
Customer requests were handled through an email-centric process.
Customer support solutions
About
Business assistance: Rescue Me provides online services, consulting, and general assistance to small and medium-sized businesses. Multi-disciplinary team: The team brings more than fifteen years of combined experience in business, marketing, research, bookkeeping, and events. Response-sensitive service: Customers value immediate acknowledgement even before a request is complete.
The challenge
Response expectations
Customers needed prompt acknowledgement of incoming requests.
Missing paper trail
The team needed a dependable record of customers and their needs.
Delegation by forwarding
Tasks moved between teammates through forwarded email.
The implementation
Structured intake
HappyFox organized incoming requests in one place.
Clear assignments
Categories and ownership routed work to the right team member.
Immediate acknowledgement
Autoresponders let customers know their message had arrived.
Shared knowledge
Useful instructions could be added to the knowledge base.
Results and benefits.
Faster turnaround
The company reports response time fell to a fraction of its earlier level.
Visible progress
The team could monitor work even when an owner was out of the office.
More efficient delegation
Assignments replaced the repeated forwarding of email.
Room to grow
Time saved on support helped the company expand its services.
Customer experience.
“Fabulous! Couldn’t be happier! HappyFox has been an instrumental tool in the growth of our business”
Why HappyFox
- Clean Interface
- Easily Monitor Progress
- Intuitive Interface
- Enables Quick Turnaround Time
More customer stories
HappyFox brought a level of sophistication to our IT support system that was previously unimaginable.
The implementation went smoothly and the customer service is FANTASTIC!!! HappyFox is very easy to use for our team and customizable for our needs.
We appreciate HappyFox's collaborative team and the platform's adaptability.