Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Challenges
Implementation
After conducting online research for a more capable IT support solution, SLAM looked at 5 other competing csolutions and chose HappyFox for its intuitive interface, flexibility, and comprehensive Knowledge Base & Service Catalog. Key features utilized are:
Results & Benefits
Implementation Time
HappyFox was noted for its ease of adoption, with SLAM being up and running within hours. The stability of the solution was highlighted, with seldom need to contact customer service, though when needed, HappyFox was very responsive.
Changing Efficiency
SLAM experienced a game-changing improvement in their ability to respond to incidents swiftly, significantly outperforming the response times achieved with their previous system.
Enhanced Knowledge Sharing
SLAM experienced a game-changing improvement in their ability to respond to incidents swiftly, significantly outperforming the response times achieved with their previous system.
Reduced time of Service Request Resolution
In the last year, SLAM processed 5,000 service requests, averaging 420 per month(with majority of tickets resolved autonomously), for a firm of 300 employees spread across 10 offices, demonstrating the scalability and efficiency of the HappyFox solution.
HappyFox brought a level of sophistication to our IT support system that was previously unimaginable. The comprehensive knowledge base, dynamic intake forms, seamless integration with Microsoft Teams, and robust service desk features have not only streamlined our operations but also significantly enhanced our response capabilities. These tools have allowed us to automate responses, efficiently organize tickets, and leverage historical data to quickly resolve new issues, setting a new standard for excellence in IT support.
Why HappyFox?
Our experience
SLAM's transition to HappyFox for its IT support and knowledge management needs represents a significant leap forward in operational efficiency and service quality. By moving away from an in-house solution with limited capabilities to a robust, intuitive platform, we have not only enhanced our IT support response times but also fostered a more knowledgeable and empowered IT staff. Our experience underscores the importance of choosing the right technology solution for business-critical functions, highlighting HappyFox's pivotal role in transforming SLAM's IT operations.
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