Help Desk A robust ticketing system for customer service, IT and internal help desk needs.
Service Desk Robust service delivery with HappyFox Service Desk
HappyFox AI Transform your customer service with generative AI
Assist AI Provide IT support directly from Slack and Microsoft Teams
Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
Workflows Ensure speedy resolution of tickets with end-to-end process automation
Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics
Live Chat Chat with your customers instantly on mobile, desktop, and web
Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Featured
Add an easily accessible support contact form template on your site for customers to reach out to you
Embed the customized HappyFox help desk forms on your website so that a customer never has to go looking for ways to contact you. Encourage the prospects visiting your website to contact you for a more engaging discussion.
Make Support easier to access for your Customer Customize the form to receive your customer’s email, a subject for his issue with a detailed description. Once submitted, a HappyFox ticket will get created automatically. The form is also category-specific so that your customer can pick whether it is a sales or a support related question, and the ticket will be created in the appropriate category.
Gather valuable feedback You can use this as a feedback form on your website. Use the header and description to post a question or request for feedback and have the customer submit her feedback with no hassles. The feedback will be logged under the appropriate category in your HappyFox help desk for your staff to look into.
Give it the look and feel you need
Customize the form, choose the color you need for the tab, the kind of text you want on it including the
header and description and also decide where on your webpage you want this support widget to appear.
The header and description will inform your customer whether it is a support form or a feedback form.
The category choice drop-down is for your customer to understand where his query/feedback is directed
at.
Knowledge Base and Forum on your widget Now, your embedded form also comes as a support widget. Let your customers search for solutions from your knowledge base before they submit a ticket. Further, on the ticket submission page, you can add links to your knowledge base and forums at the footer of your widget and enable customers to get efficient self-service in a jiffy.
Implement this embeddable form widgets on your web-page and enhance support
The learning curve for our support team was as easy as it could have been.
JMatt Pendergraff,
PDG+Creative
These cookies are essential, as they enable you to move around the Services and use its features, such as accessing logged in or secure areas. Because these cookies are essential, they cannot be disabled.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies allow us to remember how you’re logged in, whether you chose to no longer see advertisements, when you logged in or out, and the state or history of Services tools you’ve used. These cookies also allow us to tailor the Services to provide enhanced features and content for you and to remember how you’ve customized the Services in other ways.
Us, our advertising partners or other third-party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than ours. This information may be shared with organizations outside of ours, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.