Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
HappyFox vs Freshdesk
If you’re looking for a simpler, more affordable, and more intuitive SaaS help desk alternative to Freshdesk, you are at the right place. We are a trusted omnichannel ticketing software that aims to make the customer experience a happy process for clients and support agents. We strive to provide advanced functionalities that are useful for enterprises, startups, and small businesses, making us the best alternative to Freshdesk.
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Category
Ticket creation user experience
9.1/10
8.8/10
Ticket response user experience
9.0/10
8.8/10
Workflow
8.7/10
8.4/10
SLA Management
8.7/10
8.2/10
Ticket Collaboration
8.8/10
8.6/10
Knowledge Base
8.6/10
8.7/10
Customer Portal
8.9/10
8.6/10
Email to Case
9.0/10
8.9/10
Chat/Live Support
8.6/10
8.5/10
Social Integration
8.6/10
8.2/10
Customization
8.3/10
8.0/10
User, Role, and Access Management
8.7/10
8.5/10
Integration
8.7/10
8.2/10
Reporting
8.3/10
7.8/10
What's new with HappyFox help desk
Managing Asset Types
Multibrand SSL support
In-App Notifications
Category
Overall
4.5
4.4
Meets Requirements
8.9
8.5
Ease of Use
9.2
8.8
Ease of Setup
8.9
8.5
Quality of Support
9.1
8.8
Has the product been a good partner in doing business?
9.2
8.8
Product Direction (% positive)
9.0
8.6
HappyFox Help Desk is an easy-to-use customer service software that is equipped with advanced automation capabilities, self-service and collaboration functionalities, and flexible pricing plans.
We aim to add delight to each step of the customer journey by providing your service team with the tools to offer personalized and multi-channel support. Features like a multilingual knowledge base, real-time reporting, and easy availability of CRM, social media, e-commerce, and messaging integrations and other custom APIs like Salesforce, Whatsapp, Slack, Shopify, and Twitter lead to better customer conversations and higher levels of customer satisfaction.
HappyFox is an omnichannel ticketing system that lets you unify channels like email, phone, live chat widgets, social media, SMS, in-app chat feature, and chatbots. You can view customer data within a single shared inbox interface, allowing your team to address support tickets with access to the correct context, without any hidden costs. You can also use our Help Desk mobile app for iOS and Android to directly view and act on tickets.
Customer support is more than just resolving customer queries. Building lasting customer relationships requires your team members to engage in active collaboration in the workspace. Features such as collision detection, intelligent routing, ticket notifications, and Private Notes in our help desk software encourage your support team to work together to reduce response times, avoid SLA breaches, and provide better customer experiences.
We place a high emphasis on making our helpdesk ticketing solution configurable and easy to use for support teams, maximizing their productivity. G2 Crowd users rate HappyFox as more flexible and customizable than Freshworks and we attribute that to features like our customizable internal and external knowledge base and faq features, canned action functionalities, automation via Smart Rules, and robust customer portal services.
Pankaj Kumar
Account Payable Whilrlpool Global Finance Center
Pankaj Kumar
Account Payable
Whilrlpool Global Finance Center
Matt Pendergraff
Creative Director/Principal,
PDG+ Creative
The technology we provide through AI-led automation and real-time reporting and analytics give you a definite improvement in customer experience, right from the starting price plan. Our automation features let you route and deflect tickets, provide collision detection, and streamline resolution workflows. Real-time reporting features will help you make data-driven decisions based on customized metrics.
We are staunch believers in the power of relying on excellent customer communication and requirements for the success of any offering. Our customer service team provides dedicated support in form of quick response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by product specialists. Hence, it’s no surprise we have a 96% YTD CSAT score.
Convinced? Effortlessly migrate from
Freshdesk to HappyFox today!
Smooth switch and migration
We offer end-to-end assistance on your transition to our support tool from freshdesk.
Managed customer success
Build a proactive service strategy with our dedicated customer success managers.
Resources to get you started
Be in the know-how with ready access to webinars, whitepapers, templates, and e-books.
Looking to switch to HappyFox from another customer service software solution? Find out why we are the best help desk solution provider.
Switch to HappyFox for a feature-filled service desk tool that strives to improve agent productivity and response times.
