The Simple ticketing system for every support team
AI-powered ticketing software to end manual chaos and bring order to your support processes
4.5/5
4.6/5
20%
Reduction in incoming support emails
<2 hours
Response time for 95% of tickets
40%
Increase in agent productivity
Trusted by Industry-Leading Companies
Functionality that you need without complexity
Single Platform For Omnichannel Requests
Manage customer conversations from multiple channels including email, social, chat & phone calls in one centralized ticketing system. This eliminates the need to switch between tools, streamlining workflows and boosting agent efficiency.
Easy Ticket Management System
Automatically sort and route incoming tickets based on categories, organize and prioritize your tickets with custom statuses and queues, and track all conversations and actions in one place with ticket threads.
Automation For Repetitive Tasks
Automate each step of your support team’s everyday workflows with HappyFox’s powerful automation suite. Automate tasks based on time and event triggers including auto assignment, canned actions, ticket templates, ticket scheduling, agent scripts and CSAT surveys.
Cut Down On SLA Breaches
Measure, monitor, and report on your strictly defined service level agreements (SLA) to improve customer satisfaction and achieve high-performance standards. Automate escalations and ticket reassignment based on your SLA, number of responses, etc.
Seamless Collaboration On Tickets
Break down communication silos. Enhance collaboration between agents and across departments with private notes, collision detection and task management, leading to faster resolutions and happier customers.
Everything else you need to offer a superior support experience
Knowledge Base
Empower your team and customers with a rich knowledge base. Easily create, search, and share articles, with granular control over visibility for internal or external audiences.
Real-time Reporting
Get ready-to-use advanced reports around ticket inflow, distribution, agent activity, performance, SLA’s, automations and customers.
HappyFox AI
HappyFox AI brings Gen AI capabilities to your every day ticket experience. Get writing assistance, response recommendations, ticket summaries, KB article assistance and much more.
Multi-Brand Support Center
It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities Zendesk offers Centrally manage multiple brands under one help desk. Personalize each brand’s customer support portal, and knowledge base.
Multi Department Ticketing system
HappyFox empowers both external and internal support for multi-department use cases. IT, HR, Finance, Facilities, and other support teams can leverage HappyFox as an internal Help Desk.
Integrations
Automate tasks, gain insights, and streamline workflows by seamlessly integrating your favorite apps like Asana and Salesforce with HappyFox.
What customers love about HappyFox ticketing system
We reduced incoming emails by 20%. If a business is facing similar problems to ours in in terms of tracking a high number of incoming emails from the same customers or suppliers, in my opinion HappyFox really is the best solution to resolve this.
Pankaj Kumar
Manager, Finance Operations
HappyFox has not just been a tool; it's been a game-changer for Sonny's BBQ. The efficiency and clarity it brought to our IT support and business intelligence processes have allowed us to significantly reduce ticket volumes while improving our operational insights.
Joshua Gravely
Information Technology Manager
We are very happy with the ticket submission and email threading. Some of our favorite features are customer service and tech support, email integration, ticket statuses, custom form fields, and Javascript customization. Several teams are successfully utilizing HappyFox, and we plan to roll it out to the whole University in the near future.
Jeremiah Barber
Web Development Director
We enhanced efficiency across IT, HR, Finance, Quality & Manufacturing teams. We appreciate HappyFox's collaborative team and the platform's adaptability. This flexibility has been essential in tailoring the solution to our evolving support requirements.
Tiffany Erdall
Systems Administrator
HappyFox transformed our support capabilities beyond expectations. In just 5 years, we skyrocketed from handling mere hundreds of requests to managing over 105,000 tickets. It's not just a tool; it's our gateway to unparalleled efficiency and customer satisfaction.
Shawna Kelley
Director, Design Services
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Products
-
Features
Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
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Solutions
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
-
Resources
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Please fill in the form below to reveal pricing
Basic
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
- Knowledge Base
- SSO (GSuite/SAML/Azure)
- Up to 5 Agents
Team
$ $ for $ agents / year
- Everything in Basic, and:
- Multi-brand Helpdesk
- Custom Email
- Custom Domain
- Custom Roles and Permissions
- Custom Ticket Queues
- 24/5 Email Support
- Optional EU Data Center
Most Popular
Pro
$ $ for $ agents / year
- Everything in Team, and:
- Proactive Agent Collision
- Task Management
- Asset Management
- Scheduled Tickets
- IP-Based Restriction
- Load Balanced Ticket Assignment
- Password Policy Management
- 24/7 Email Support
- Uptime SLA
Enterprise PRO
- Everything in Pro, and:
- Agent Scripting
- 2 TB Attachment Store
- All-time Reporting History
- Advanced Audit Logs
- 24/7 Phone Support
- Customer Success Manager
Basic $29/mo
Team $49/mo
Pro $69/mo
Enterprise PRO $89/mo
Ticket Management
Customer Management
Help Desk Automation
Support Center
Help Desk Reporting
Security
Support
Third Party Integrations
Inbuilt Integrations
Mobile
* Planned
# Only with custom domain
Frequently Asked Questions
Who are help desk agents?
Support agents (help desk staff) who will be actively managing and responding to tickets raised by contacts.
What are Categories?
Categories allow you to separate incoming requests into dedicated ticket types that can be distributed to a specific team, have unique SLA requirements, and produce insightful metrics.
How can I change my plan?
You can upgrade your plan at any point in time. However, if you want to downgrade, you can do it at the end of the current billing cycle. You may also write to [email protected] or contact your Account Executive.
Do you offer a trial?
Yes. We encourage you to request a demo to determine if HappyFox Help Desk is the right fit for your organization. Once we identify your needs, we'd be happy to provide access to a trial account where you can configure your proof of concept.
Do you offer discounts for non-profits or educational
institutes?
We offer a 10% discount on annual subscriptions on any plan.
What are the available billing cycles?
We offer a monthly, annual and 2-year savings plan (paid upfront).
More from HappyFox
Business Intelligence
Turn insight into advantage with cross-functional reports & dashboards.
Get a demo
-
Products
-
Features
Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
-
Solutions
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
-
Resources
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Please fill in the form below to reveal pricing
Growth
- Unlimited Agents
- 20,000 Tickets / year
- 20 Custom Fields
Scale
- Unlimited Agents
- 150,000 Tickets / year
- 100 Custom Fields
Most Popular
Scale Plus
- Unlimited Agents
- 300,000 Tickets / year
- 200 Custom Fields
Growth $1,499/mo
Scale $1,999/mo
Scale Plus $2,499/mo
Ultimate $4,999/mo
Ticket Management
Customer Management
Help Desk Automation
Support Center
Reporting
Security
Support
Third Party Integrations
Inbuilt Integrations
Mobile
* Planned
# Only with custom domain
Frequently Asked Questions
What do you mean by unlimited agents?
For all the 'Unlimited Agents' plans, you can add any number of staff in your corporate domain. For example, if happyfox.com is your email domain, anyone with that email address can be invited as an agent.
What are custom fields and how does the limit work?
Custom fields are additional custom properties that you can add to a ticket, contact or contact group. Unlimited Agents plans have custom field limits. Ticket fields, contact fields, and contact-group fields collectively make up for the total custom fields used on your account.
What happens once we reach the total ticket limit?
You will be billed for every 5,000 additional tickets depending on your plan. The total ticket limit only applies to 'Unlimited Agents' plans.
Can I delete tickets to limit the total ticket count?
Yes, you can delete tickets to stay below the total ticket count. However, please note that deleted tickets cannot be restored. Consider upgrading to a higher plan if you need to retain all ticket history.
Can I pay month-on-month for 'Unlimited Agents' plans?
No. Unfortunately, we don't have a month-on-month option for 'Unlimited Agents' plans.
What are the available billing cycles?
For unlimited agent plans, we offer annual and 2-year savings plan (paid upfront) options.
More from HappyFox
Business Intelligence
Turn insight into advantage with cross-functional reports & dashboards.
Get a demo
Take The Complexity Out Of Support Operations
Experience the power of a user-friendly ticketing system.