Help Desk A robust ticketing system for customer service, IT and internal help desk needs.
Service Desk Robust service delivery with HappyFox Service Desk
HappyFox AI Transform your customer service with generative AI
Assist AI Provide IT support directly from Slack and Microsoft Teams
Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
Workflows Ensure speedy resolution of tickets with end-to-end process automation
Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics
Live Chat Chat with your customers instantly on mobile, desktop, and web
Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Integrations
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Retail Delight your customers with speedy support
Telecom Meet your SLAs and Improve Retention
Healthcare Your all-in-one support stack
Real Estate Serve your agents and buyers better
Travel Deliver Multi-Channel Customer Service
Government Robust support solution for public sector
Businesses
Teams
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Featured
View details from Salesforce objects
Manage your tickets directly within Microsoft Teams
Collaborate to categorize and resolve queries from WhatsApp
Transform your relationship with employees with conversational AI
Add live chat to your website
Deflect tickets and reduce support volume
Automate your Helpdesk business processes
Automate support workflows across various applications effortlessly.
Visually analyze your Helpdesk data
Get instant ticket notifications
Respond and update your tickets directly within Microsoft Teams.
View details from Salesforce objects in your Help Desk
Issue tracking on your help desk
Create or link Monday.com items from HappyFox help desk.
Sync customer details and support tickets
One credential to access all your applications.
Okta SSO on your help desk
SSO for your HappyFox account using identity providers.
Log in to HappyFox using Google Apps credentials.
Contacts can use Google Login to access HappyFox.
Log in to HappyFox portals using Azure credentials.
Log in to HappyFox with your X (Twitter) account.
Link HappyFox tickets to work items in Azure Boards.
Manage tasks and boost productivity across teams.
Organize, track, and manage your work
Auto sync customer data from Pipedrive CRM
Convert WhatsApp messages into help desk tickets
Connect HappyFox with ClassLink's seamless identity management
Make and receive calls directly from HappyFox.
Enable SMS & MMS communication between agents and end users.
Handle all GitLab issues from HappyFox.
Access Shopify orders and customer details within your HappyFox Help Desk
A 360° view of your customers shopping experience.
Create incidents in PagerDuty from any support ticket.
Track your phone calls as tickets
Track your device management requests within HappyFox
Make & take phone calls within HappyFox
Use OneLogin SSO to login to your help desk
Magento eCommerce information on your help desk
Convert facebook messages into tickets with this social help desk
Convert tweets and DM’s into help desk tickets
Create Zapier triggers to automate help desk tasks
Provide help desk support for your blog
Access detailed customer profiles while viewing tickets
Access contextual sales related data inside tickets.
Access revenue analytics within HappyFox
Email Marketing can now be managed on your help desk
Intiate real-time remote support sessions from your help desk
Set up Google Meet meetings directly within support tickets.
Schedule and manage Teams meetings in support tickets.
Manage Zoom meetings directly within support tickets.
Customer feedback survey to enhance help desk support
Seamless time tracking and management within Helpdesk
Enable quick and easy help desk accounting
View customer details from CRM in your help desk
Highrise CRM Customer profiles on your help desk
Combine your help desk and your small business CRM
Two way sync between CRM and customer support
Measure support with help desk customer feedback
Access HappyFox and other apps using a unified login ID
Better billing support with Chargify
Know your customers and their issues better
View billing details in HappyFox
Bigcommerce on your HappyFox help desk
Track and create issues within your helpdesk
Combined insights of Zoho CRM and HappyFox help desk
View User Analytics Information Inside HappyFox
Bring Contextual Information Inside HappyFox
Access contextual billing information
Access Customer Survey Scores
Sync Google Endpoint devices with helpdesk tickets and contacts.
Sync Intune devices with help desk tickets and contacts.