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Enable Microsoft Entra ID SSO with HappyFox Help Desk

Streamline access to your help desk by integrating Microsoft Entra ID (formerly Azure AD) single sign-on. This integration enables both your support team and customers to access HappyFox using their existing Microsoft credentials, ensuring secure and seamless authentication.

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About Microsoft Entra ID

Microsoft Entra ID (formerly Azure Active Directory) is Microsoft's cloud-based identity and access management service. It helps organizations manage user access to various applications and services through secure single sign-on capabilities.

About Microsoft Entra ID

Key Benefits

Unified Access:
Single sign-on for both agents and customers
Automated User Management:
Automatic account creation and synchronization
Enhanced Security:
Enterprise-grade authentication protocols
Flexible Implementation:
Separate configuration options for agent and customer portals
Agent Portal Integration
  • Seamless login for support staff
  • Automatic agent account provisioning
  • Pending status for new agent accounts
  • Custom callback URL configuration
Agent Portal Integration
Customer Portal Access
  • Self-service portal authentication
  • Automatic customer account creation
  • Instant access to support resources
  • Streamlined user experience
Customer Portal Access

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