Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
HappyFox is a secure help desk that is built on an infrastructure of time-tested libraries, a framework of best practices, and with a layer of contingency.
whether you are an enterprise or a basic plan user, you get a secure help desk software with all your support portals enabled with SSL. Communication with your customer is encrypted by a 256bit AES algorithm, a standard for all government agencies and financial institutions.
A well-maintained audit log that records all the changes made to your tickets and backing up your data everyday assure a procedural approach to safeguarding your data.
Your help desk is hosted on Amazon web services, whose data centers are geographically distributed to ensure business continuity in times of interruption.
Create a web of internal security by providing role-based permissions. Let the roles assigned to your support agents take precedence in deciding who gets access to data and who is allowed to take critical actions.
HappyFox can also confine access to only a specific set of IPs. If you want only your company members to use HappyFox, include only your company IP to the list of allowed IPs and all other IPs will be automatically denied access.
