Integrate AppFollow with HappyFox Help Desk
Transform app store reviews into actionable support tickets by connecting AppFollow's review monitoring platform with HappyFox Helpdesk. This integration ensures customer feedback from the App Store or Google Play doesn't get missed while enabling your support team to track, respond, and follow up on reviews directly from their familiar helpdesk environment.
What This Means For Your Teams
Customer Support Managers
Centralizing review responses with existing workflows.
Mobile App Product Teams
Tracking user feedback for feature development.
Development Teams
Converting bug reports into trackable tickets.
App Store Optimization Teams
Responding to rating-impacting reviews.
Automated Review Processing
- Convert selected app store reviews into helpdesk tickets
- Include complete review metadata in tickets
- Handle converted tickets using existing workflows
- Supports both App Store and Google Play reviews
Review Event Filtering
- Filter only feature reviews for development insights
- Track become better and become worse sentiment changes
- Capture only beta feedback during testing phases
- Select reviews by language and star rating criteria
Direct Review Response
- Reply to reviews from within ticket interface
- Maintain response history in helpdesk system
- Access webhook-based real-time synchronization
- Link one app per integration instance
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