One Customer. One Continuous Conversation. Any Channel.
Losing Track of Customer Conversations?
When customers reach out via email, chat, social media, and phone, your team ends up juggling multiple platforms - losing context and wasting time with every switch. HappyFox brings every conversation into one central workspace, so your agents can respond faster with full context at their fingertips.
What is Omnichannel Ticketing in HappyFox?
Omnichannel Ticketing allows you to convert every customer query into a support ticket, regardless of where it originates - email, live chat, social media, voice, mobile app, internal communication tools, self-service portals, and more.
Zero
Missed Conversations
Every inquiry turns into a ticket—no more slipping through the cracks.
100%
Visibility Across Channels
Real-time channel analytics improve decision-making and efficiency.
40%
Faster Response Times
Instant ticket creation across channels ensures faster agent responses.
Unify Every Channel Into One Support Hub
Email, live chat, social media, voice calls, mobile apps, web forms, self-service portals, Slack, Microsoft Teams - HappyFox brings all your support channels into one platform, eliminating the need to juggle multiple tools.
Complete Customer Context at Your Fingertips
See a 360-degree view of every customer interaction - emails, chats, calls, and social messages - in one unified ticket thread. Your agents have full context without asking customers to repeat their issues.
Automatically Convert Social Posts Into Tickets
Instagram comments, Facebook posts, Twitter mentions - HappyFox captures customer feedback from social channels and turns them into trackable tickets, so nothing goes unnoticed.
Reply on the Channel That Works Best
Agents can switch between available reply channels - email, phone, or Instagram direct messages - right from the ticket. HappyFox automatically shows only the channels that are valid for each customer, so agents can choose the best way to follow up without guessing what's available.
See All Customer Contact Details in One Place
Every ticket displays a unified contact card showing the customer's email addresses, phone numbers, and connected social messaging handles - so agents know exactly how to reach them.
Understand Where Your Customers Find You
The Ticket Inflow Report reveals which channels generate the most conversations, helping you identify where your brand presence is strongest and where customers prefer to reach you.
Explore Other HappyFox Helpdesk Features
FAQ's
One Ticketing System. Every Conversation. Zero Confusion.
Unify customer support across channels and empower your team to deliver faster, smarter support.
Use Cases
For Business Type
For Industries
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