Turn Social Conversations Into Support Tickets.
Struggling to Keep Up With Social Media Inquiries?
Customers expect instant responses on social platforms like Facebook, Instagram, and X (Twitter). However manually tracking brand mentions, comments, and DMs across platforms is overwhelming, leading to missed inquiries, delayed responses, and frustrated customers.
HappyFox Social Media Ticketing System eliminates the chaos by automatically converting social interactions into support tickets—ensuring your team never misses a mention and always responds on time.
What is the HappyFox Social Media Ticketing System?
HappyFox transforms social media interactions into actionable support tickets, empowering your team to manage conversations efficiently across platforms.
3x
Faster Social Response Time
Real-time ticketing ensures quick replies across all platforms.
50%
Less Manual Monitoring
Automated brand mention tracking saves hours of agent time daily.
100%
Visibility Into Social Conversations
Track ticket status, priority, and ownership across platforms.
Capture Every Social Interaction. Deliver Faster, Smarter Support.
Convert Facebook Messages & Wall Posts Into Tickets
Turn every Facebook message, comment, and wall post into an actionable ticket. Agents can reply directly from HappyFox, ensuring timely responses without switching platforms.
Manage Instagram DMs & Comments Seamlessly
Automatically create tickets from Instagram direct messages and post comments. Any agent response from HappyFox syncs instantly with the Instagram thread, keeping the conversation flowing.
Track & Respond to X (Twitter) Mentions & DMs
Monitor brand mentions, tweets, and direct messages on X. Convert them into tickets for organized handling, ensuring public complaints are addressed quickly and efficiently.
Two-Way Synchronization Across All Platforms
Agent responses from HappyFox are automatically posted back to Facebook, Instagram, and X, maintaining consistent, real-time communication without manual effort.
Centralized Social Dashboard for Complete Visibility
Manage all social tickets in one unified workspace, view priorities, ticket status, and ownership—eliminating the need to jump between platforms.
Explore Other HappyFox Helpdesk Features
FAQ's
Capture Every Mention. Deliver Better Social Support.
Turn social media conversations into actionable tickets and respond faster, without missing a single inquiry.
Use Cases
For Business Type
For Industries
Copyright ©2026 HappyFox Inc. All rights reserved.