The Complete Support Stack to Delight, Retain, and Grow Your Shoppers
Support More Customers. Resolve Tickets Faster. Cut Costs.
E-commerce brands rely on HappyFox to handle high ticket volumes, automate order-related queries, and keep support teams efficient, without adding headcount.
30%
Faster Resolution Times
AI and automation eliminate bottlenecks, reducing response time.
40%
Lower Support Costs
Self-service and workflow automation cut unnecessary agent workload.
100%
Order & Ticket Visibility
Manage all orders, returns, refunds and cancellations in one dashboard.
Effortless Order & Returns Management
Peak Season Ticket Handling
Instant Product & Policy Support
Unifying & Simplifying Support Experiences
Create True Omnichannel Support Experiences
Manage customer interactions across email, chat, social media, and phone from a single dashboard. Convert all inquiries into tickets and ensure seamless, organized communication that never leaves customers hanging.
Manage Multiple Stores from One Support Platform
Support multiple brands from a centralized system while maintaining unique branding and workflows. Route tickets to the correct team based on brand, location, or product category.
Integrate any E-commerce Platform of your Choice
Connect HappyFox with Shopify, WooCommerce, Magento, and more to sync order details with support tickets. Provide agents with real-time access to customer purchase history for faster issue resolution.
Empower Customers to Help Themselves
Enable customers to find instant answers with a multilingual knowledge base. Reduce agent workload by providing self-service access to returns, exchanges, and shipping policies.
Top Ecommerce Integrations
Quick, accurate, and seamless support—while reducing operational overhead.
Automate Order, Return & Refund Management
Effortlessly automate multi-step workflows, trigger timely notifications and escalations, and ensure efficient task assignment for every repetitive customer support request.
Connect Supply Chain Stakeholders for Seamless Support
Enable suppliers, vendors, and logistics teams to collaborate on tickets within a shared workspace. Route issues automatically to the right team and maintain full visibility across departments.
Make Smarter Decisions with Access to Real-time Reporting
Track ticket trends, agent performance, and resolution times with real-time reports. Identify support bottlenecks and optimize operations with data-driven insights.
Collect & Process Customer Feedback for Continuous Improvement
Capture customer feedback through CSAT surveys. Analyze trends, identify pain points, and take action to improve satisfaction and retention.
A Happy Roof That Can Accommodate All Your Favorite Business Apps.
Hear from HappyFox Customers
Challenge
Struggled with Zendesk's lack of intuitive interface and cost-prohibitive structure when managing three separate brands with a single support team across multiple email addresses while maintaining consistent brand identity.
HappyFox Solution
Implemented an intuitive ticketing platform with multi-brand functionality featuring separate email categories and signatures, streamlined queue organization, and efficient ticket routing across various departments.
Results
Significantly boosted efficiency across support, sales, accounting and shipping teams by eliminating duplicate work and missed emails while maintaining distinct brand identities and effectively replacing email for improved collaboration and transparency.
Recognized for excellence, innovation, and impact.
Frequently Asked Questions
Simplify E-commerce Support. Delight Customers. Scale Seamlessly.
Discover how HappyFox can transform your e-commerce customer service.
Use Cases
For Business Type
For Industries
For Teams
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