Help Desk Software for Schools & Universities

Convert all incoming emails from [email protected], [email protected], and other department addresses into trackable tickets. Simple email forwarding rules automatically create tickets from any campus email channel.

Incoming tickets are automatically sorted by campus location, department, issue type, priority, and time sensitivity- eliminating manual categorization and ensuring faster response times.

IT, Facilities, and Admin teams can collaborate seamlessly on complex processes such as new hire onboarding. Coordinate device assignment, building access provisioning, and benefits enrollment within a single ticket while maintaining department-specific permissions and workflows.

Provide an interface that lets students, faculty, and staff track their requests while accessing department-specific knowledge bases. Create separate portals for IT, facilities, and administrative teams with full customization control for each campus division.

Automatically create recurring tickets for server maintenance, license renewals, air filter changes, and seasonal preparations. Schedule tasks around school breaks and academic calendar requirements.

Manage Chromebooks, iPads, laptops, and facility equipment across all campuses. Track device assignments, repair history, and warranty status with seamless integration to Google Endpoint and Microsoft Intune for complete visibility across your assets.

Simplify IT support by routing tickets to appropriate IT teams and automating repetitive tasks to save time and effort by setting up automation rules to solve complex technical support scenarios.

Track response times, resolution rates, and ticket volumes across all campuses and departments. Identify trends in device repairs, facilities requests, and support needs to justify staffing decisions and budget requests to administration.

Break down complex processes like new hire onboarding into coordinated tasks. Assign device setup to IT, building access to facilities, and benefits enrollment to HR - all within one ticket with real-time progress tracking.

Respond instantly to common requests like password resets, chromebook troubleshooting, and classroom technology issues. Pre-built responses ensure consistent support quality for students, faculty, and staff across all campus locations.