Handle Property Requests Like a Pro. Every Time.
Why HappyFox for Real Estate?
80%
Faster Request Handling
Convert tenant and owner emails, calls, and service requests into organized tickets and manage from a single dashboard.
Zero
Missed Property Issues
Never overlook maintenance requests, property owner concerns, or resident inquiries with automated tracking and priority management.
100%
Visibility Across Properties
Track every property interaction, service request, and property inquiry across your entire property investment portfolio in one place.
Owner & Tenant Support
Maintenance Request Management
Property Inquiry Management
Portfolio & Operations Support
Everything Your Property Management Team Needs for Seamless Operations
Connect All Clients with Omnichannel Communication
Convert emails, calls, chat, support portal messages, and mobile app inquiries from property owners, tenants, and prospects into tickets, ensuring every request is tracked, assigned, and resolved promptly.
Route Requests Faster with Automated Assignment & Priority Management
HappyFox automation workflows assign requests to appropriate teams based on property location, issue type, or urgency level, reducing response time and client frustration.
Reduce Workload with Self-Service Knowledge Base
Reduce repetitive questions by offering a knowledge base, providing instant answers to inquiries about lease terms, amenities, maintenance procedures, and property policies for all client types.
Handle Maintenance Better with Streamlined Work Order Management
Prioritize maintenance tickets using custom queues, automate vendor notifications with smart rules, and use canned responses for quick replies to repair requests from property owners and tenants.
Deliver Personal Service with Centralized Client & Property History
Gain full context within the ticket details pane, tracking past service requests, property history, and communication records, ensuring personalized service for every property owner, tenant, and prospect.
Optimize Operations with Comprehensive Reporting
Use SLA reports and custom dashboards to measure response times, maintenance resolution rates, client satisfaction scores, and property performance, enabling data-driven operational improvements.
Challenge
Required a customizable system that could effectively manage both design requests and support needs in their AI-powered visualization platform for the building products industry.
HappyFox Solution
Implemented a comprehensive help desk platform with knowledge base integration, canned actions, smart rules with automations, SLA management, and seamless email/phone integrations including Aircall.
Results
Successfully processed over 40,000 tickets (approximately 105,000 design requests) over 5 years while maintaining consistent customer satisfaction scores despite high volume.
What Makes HappyFox Stand Out
Connect Happyfox With Your Everyday Business Tools
Frequently Asked Questions
Ready to Elevate Your Real Estate Support Operations?
See how HappyFox can organize your property management workflows, improve client satisfaction, and help your team deliver exceptional property services.
Use Cases
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